Data-Mining: Drilling Deep into Your Customer’s Feedback

Managing the Camp Customer Feedback Loop: Step 3

Kids Summer Camps Goal Setting

Once you’ve collected your feedback, how do you know it’s trustworthy? How can you be sure what it means? How do you make it actionable? In Step 3 of our customer experience management series, you’ll discover:

  • The importance of benchmarks for tracking results over time
  • How to validate the results of your customer feedback survey
  • How to understand not just the “what?” but also the “why?”
  • Segmentation: the highest value in comparing data

Bonus: We’ve included a sample analysis to show you how to drill deeper into data you should be able to pull from your camp management software for valuable insights.

Complete the form to download Managing the Camp Customer Feedback Loop, Step 3. An ACTIVE Specialist will be in touch soon to explore ways a partnership with ACTIVE can help you manage your camp or program.

You can find the remainder of the series here: